Refund and Returns Policy

1. Order Cancellation

Customers are entitled to request a cancellation or return within 3 days from the date the order is delivered, without providing a reason, provided the product satisfies the return conditions.

To request a cancellation or return, please contact us by email:

• Email: orders@avirisemart.com

2. Refund Process

Once the returned product has been received and successfully inspected, eligible refunds will be processed within 5–10 business days.

• Refunds will be credited to the original payment method used for the purchase.
• No additional processing fee will be charged for eligible refunds.
• Processing time may vary depending on your bank or payment provider.

3. Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request is made within 3 days of delivery.
• The product is unused and in its original condition.
• The product is returned in its original packaging with all accessories, manuals, tags, and invoices.
• The product has not been damaged due to misuse or improper handling.

4. Non-Returnable Products

The following products are generally not eligible for return:

• Customized or personalized products.
• Perishable goods or products with limited shelf life.
• Products returned without original packaging or accessories.
• Personal care, hygiene, beauty, healthcare, or intimate products once opened.
• Products damaged due to customer misuse or negligence.
• Gift cards, digital products, downloadable software, or subscription services (where applicable).

5. Damaged, Defective or Wrong Products

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A product with missing parts

Please report the issue within 48 hours of delivery along with clear photographs or videos. Our team will investigate the issue and arrange for a replacement, exchange, or refund wherever applicable.

6. Return Shipping

Unless the return is due to our error (wrong, damaged, or defective product), customers are responsible for the cost and risk of returning the product.

Please send returns to:

Avirise Global Technologies Pvt. Ltd.
#6/7 Ramaiah Reddy Complex
Kaggadasapura Outer Ring Road
Near JK Cricket Academy
Bengaluru – 560048
Karnataka, India

We recommend using a trackable and insured courier service. We cannot process refunds until the returned product has been received and inspected.

7. Replacement & Exchange

Eligible products may be replaced instead of refunded if:

• The product is defective.
• The wrong product was delivered.
• The item was damaged during shipping.
• Replacement stock is available.

8. Gift Orders

If the product was purchased as a gift and shipped directly to you, you may receive store credit or a gift voucher for the approved return value.

If the order was not marked as a gift during purchase, the refund will be processed to the original purchaser's payment method.

9. Refund Rejection

AviriseMart reserves the right to refuse returns or refunds if:

• The return request falls outside the eligible return period.
• The product has been used, altered, or damaged by the customer.
• The original packaging or accessories are missing.
• The returned product does not meet the conditions stated in this policy.

10. Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact our customer support team.

• Email (Orders): orders@avirisemart.com
• Email (Support): support@avirisemart.com
• Website: www.avirisemart.com/contact-us