Help Center

Help Center

Welcome to the AviriseMart Help Center
At AviriseMart.com (An Avirise Group), we believe that shopping should be simple, smooth, and stress-free. Our Help Center is designed to answer your questions, guide you through our processes, and make your experience delightful from browsing to delivery.

🛒 Order Support

We offer complete assistance for your order journey:

Track Your Order

Once your order is shipped, you’ll receive a tracking link on SMS and Email.
This link provides real-time updates on delivery status and estimated arrival.

Modify or Update Order Details

If you need to update your address, phone number, or preferences, reach out to us immediately.
Changes can only be made before dispatch.

Order Not Delivered?

If your order is delayed or showing incorrect tracking status, contact our support team.
We will coordinate with the courier partner to resolve the issue promptly.

📦 Returns & Refunds

Our return process is quick, transparent, and customer-friendly.

Eligibility

Products can be returned within 3 days of delivery if:

• Wrong product delivered
• Product is defective, broken, or damaged
• Product differs from its description

How to Request a Return

1. Go to “My Orders” in your account
2. Select the product
3. Click “Request Return”
4. Upload photos/videos (for faster approval)

Refund Timelines

After product pickup and inspection:

• Refunds are processed within 3–7 working days
• Refunded to your original payment method

🚚 Shipping & Delivery

We deliver across PAN India and selected international locations.

Delivery Windows

• Metro Cities: 2–5 Days
• Non-Metro: 5–10 Days
• International: 7–20 Days

Shipping Charges

Visible at checkout; free delivery may apply during offers.

💳 Payment & Billing Support

We ensure highly secure transactions using encrypted payment systems.

Payment Options Include:

• UPI (GPay, PhonePe, Paytm, BHIM)
• Debit/Credit Cards
• Net Banking
• Wallets
• EMI Options (select cards)

If your payment fails but the amount is deducted, the bank will auto-refund within 3–7 days.

👤 Account & Profile

Manage your AviriseMart account with ease.

Actions you can perform:

• Update name, phone, email
• Save multiple addresses
• View order history
• Manage notifications
• Reset password anytime

📞 Need Help? Contact Us

📩 Orders Support: orders@avirisemart.com
📩 General Support: support@avirisemart.com
🌐 Website: AviriseMart.com (An Avirise Group)

Response Time: 24–48 hours